Please read these terms and conditions carefully before using our Platform and mobile application ("Platform"). By accessing or using the Platform, You agree to be bound by these terms and conditions. If You do not agree with any part of these terms and conditions, You must not use the Platform. Please note, these terms and conditions reflect the full service offered by Boostworks People Engagement Limited ("BW").

Please note, some features referenced in these terms and conditions may not apply to the Platform You have access to.

Definitions

In these Terms, the following terms have the meaning given:

1. "Scheme Provider" means Your employer, membership organisation or other entity that provides You with access to the Platform.
2. "Platform" means the Boostworks web platform and mobile application.
3. "Services" means the services made available to You through the Platform by Your Scheme Provider.

Eligibility

The Platform is intended for adults aged 18 or over. If You are under 18, You must not register for or use the Platform. To order physical goods supplied directly by Boostworks for UK delivery, You must be at least 18 and accept delivery at a UK address. International rewards under Boost Recognition Global are fulfilled in the relevant region through our international partners and subject to local terms.

Privacy Notice

Your personal information is processed by Boostworks as a data processor on behalf of Your Scheme Provider (the data controller). For details of how data is collected, used and protected, please see our Privacy Policy and any privacy notice issued to You by Your Scheme Provider.

You have rights in respect of Your personal data under the UK GDPR and Data Protection Act 2018, including the right to access, rectify, erase, restrict or object to processing, and to data portability. To exercise any of these rights, please contact Your Scheme Provider first. If You cannot reach them, please email help@boostworks.co.uk.

Personal data is stored and processed in the UK. Any transfers outside the UK take place only under approved UK GDPR transfer mechanisms. Full detail is in our Privacy Policy.

Our use of essential and statistics cookies is described in our Privacy Policy.

Acceptance of Terms

By using this Platform, You acknowledge that You have read, understood, and agree to be bound by these Terms, as well as any additional terms and conditions that may apply to specific sections or services of the Platform. We may amend these Terms from time to time. Where amendments are material, We will give You reasonable notice via the Platform or by email before they take effect. If You do not accept a material change, You may close Your Account. Your continued use of the Platform after a non-material amendment takes effect constitutes Your acceptance of the revised Terms.

General

The Platform is controlled, operated, and administered by Boostworks People Engagement Limited, Company Number 04516741, whose registered office is at Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford, OX33 1XW, VAT Reg No 805 4597 19 ("BW", "We", "Us" or "Our") from its offices within the United Kingdom.

Boostworks supports UK-based and international users under Boost Recognition Global. International users are responsible for compliance with all applicable local laws. These Terms shall be governed by the laws of England and Wales.

The Platform is provided in English only, regardless of the user's location.

Due to the nature of the Internet, we do not always promise full and error free operation of this Platform.

These Terms do not affect Your statutory rights.

Please note all activity and orders placed through the Platform are subject to fraud prevention and security checks.

User Accounts

1. To access features or services on the Platform, You will be required to create a user account. You agree to provide accurate, current, and complete information during the registration process and to keep Your account information updated. You are solely responsible for maintaining the confidentiality of Your account credentials, and You are fully responsible for all activities that occur under Your account. You must notify our customer service team by emailing help@boostworks.co.uk immediately of any unauthorised use of Your account.
2. BW reserves the right to close Your account if You are deemed, at Our sole discretion, to be attempting to defraud, deceive or any misuse of the Services or in any other unacceptable manner. Your account will also be closed if You leave Your Scheme Provider, or You are in breach of these Terms. Once the closure process is complete, You will no longer be able to access Your Account or the other benefits associated with the Services and any monetary balance in Your Account would be deemed to be forfeited.
3. Following account closure, Your personal data is retained and ultimately anonymised or deleted in accordance with the retention periods set out in our Privacy Policy.
4. We take Our responsibility for looking after the security of Your Account and Our Service very seriously. Occasionally We need to carry out a "Know Your Customer" or "KYC" check. This check forms part of Our standard fraud and anti-money laundering prevention processes. We will temporarily close Your Account and send You an email which requires You to send us proof of Your identity to checkin@boostworks.co.uk so that We can validate Your identity. Upon validating Your identity, We will re-open Your Account.
5. Inactivity: If You do not log in for 12 consecutive months and Your Account remains dormant, Your Account will be closed and any Cashback or Points in Your Balance will be forfeited.

Formation of Contract

1. For the avoidance of doubt, when purchasing from BW, we will consider a contract to have been made upon receipt of an order from You once we have established the availability of the goods and the price. If there is any discrepancy from the information shown on the Platform You will be informed. If there is no discrepancy and payment has been taken the contract will be formed. You will be informed by e-mail that payment has been taken.
2. Should an inaccuracy of the information on the Platform be discovered following receipt of Your order, You will be informed and You may decide whether to cancel or confirm the order. Once Your order has been processed Your contract will be binding provided when paying using points that Your Points balance is found to be correct prior to delivery. If the Points balance is incorrect the order will be void. If You have insufficient funds in Your Account Balance to pay for the value of the order, We will request the order to be paid by debit card. Only personal UK registered debit cards may be used on the Scheme.
3. Some products and services You may have access to by using the Platform have conditions that apply in addition to these Terms: When purchasing from our Retailer partners additional conditions may be displayed within the appropriate Retailer's web page and You should read those carefully before You agree to use the product/service in question. If there are any inconsistencies between these Terms and the Retailer's product/service conditions, the Retailer's product/service conditions will prevail in relation to the products and services provided by the Retailer. You may be required to register with the Retailer to enable You to access the Retailer's Platform and to obtain the manufacturers' warranties.

Description of Goods

Some of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their Platforms. You should examine the specifications carefully to satisfy Yourself that You are purchasing what You require.

Accuracy of Product Information

All product specifications, images and other information published on our Platform have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public domain sources. Our intention is that all information on the Platform should be as accurate and up to date as possible. However, BW cannot guarantee the reliability, or the accuracy of the information contained within its pages. Should an inaccuracy be discovered prior to contracting, if possible, You will be informed, and You may decide whether to cancel or confirm the order. We may monitor or record calls between You and BW's support team to confirm that Your instructions have been carried out correctly and to help improve the quality of service. If You decide to buy any of these products or services, You do so at Your own risk and as a result of Your own choice. We are not a party to any dealings You have with Third Parties — these are Your direct responsibility.

Payment and Price

1. The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to adjust the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting. If there is any reason to change the price for the goods ordered, You will be informed prior to contracting so that You either cancel or confirm the order.
2. All prices on our Platform are inclusive, where applicable, of VAT but exclusive of delivery charges and or special delivery charges which will be payable as indicated at the time of placing Your order.
3. When purchasing using rewards You may purchase goods and services to the value of Your Account Balance. Should the goods exceed the value of Your Account Balance You may, if Your Scheme Provider allows, pay the balance of the price using Your personal debit card which is registered to You in the UK. If You are using Your debit card to pay the balance on an order You must provide BW with Your exact billing address and telephone number, that is, the address and phone number Your debit card issuing bank has on file for You. Incorrect information will cause a delay in processing or cancellation of Your order. Your order will only be processed, and goods despatched (subject to availability) once authorisation of Your debit card has been properly received and processed.
4. International users (Boost Recognition Global): You may redeem Your Account Balance in the currency it was issued in (GBP, USD or EUR). You will not have the option to top up by debit card; the balance-only payment model applies for international users.
5. When You make a debit card payment, Your card details are processed by our PCI-DSS compliant payment processor. If You choose to save Your card details for future use, they are stored securely by the payment processor, not by Boostworks. You will be informed at the point of saving and can find out more about our payment processor's privacy practices via the link displayed at that point.

Ordering Items

1. If Your basket only contains discount items and You opt to pay for the items using a debit card, You will save a percentage of the value — as stated on the Platform — which will be credited to Your Account Balance. The amount You are due to save will display in the basket and will be credited to Your Balance as soon as the transaction is successful.
2. If Your basket contains a combination of reward and discount items, and You choose to use a debit or credit card to pay for the order, You will save a percentage of the value of the discount item(s). You will not save any money from the reward item(s) as discounts are not offered for these items.
3. Items paid for in part or full using Your Balance do not qualify for a saving or discount. If Your basket contains a combination of reward and discount items, and You choose to use all or part of Your Balance to pay for the order, You will not save anything on the discount item. If You choose to follow this payment method, Your Balance will not be credited with a saving of any kind.

Limitation of Liability

1. The Platform, the Services and the subject matter contained on the Platform pages ("Content") are provided on an "as is" basis.
2. We cannot guarantee and make no representation or warranty that the Platform, the Services and the Content will meet Your requirements or will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Platform, including without limitation any downloads from it, or the server that makes it available, are free of viruses or bugs and will not cause interruptions to Your computer systems or that the Content will be accurate, complete or reliable. The use of the same is at Your own risk. If You become aware of any inaccuracies or errors in the Content, please notify Us by contacting help@boostworks.co.uk. You should verify any Content obtained from this Platform before acting upon it. All other warranties, terms, and conditions, whether express or implied, statutory or otherwise relating to the Platform, the Services and the Content or sites accessed through this Platform are excluded to the extent permitted by law.
3. Notwithstanding any other provisions of these Terms, We do not exclude or limit Our liability for death or personal injury caused by Our negligence or for fraud or in respect of any other liability which cannot be excluded or restricted by UK law. Except in relation to liability for death, personal injury, fraud, or fraudulent misrepresentation Our total liability to You arising out of or in connection with these Terms and Your use of or inability to use the Platform, the Services or the Content (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed one thousand pounds (£1,000).
4. To the extent permitted by law, and subject to liability for death, personal injury, fraud or fraudulent misrepresentation We do not accept responsibility or liability (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of Your use of or inability to use the Platform, the Services or the Content for: (i) any loss of profit; or (ii) loss of data; or (iii) loss of goodwill; or (iv) loss of business opportunities; or (v) loss of anticipated savings or benefits; or (vi) business interruption; (vii) or for any type of indirect, special or consequential loss, even if that loss or damage was reasonably foreseeable or We were aware of the possibility of that loss or damage arising.
5. We may provide links to other Platforms or resources operated by other organisations, including but not limited to the Services and Content ("Third Party Platform(s)"). Using a link means that You will leave Our Platform and link to another Third Party's Platform. These links are provided solely as a convenience to You and not as an endorsement by Us of the content on such Third Party Platforms. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software or service found at any Third Party Platform. The products and services offered on such Platforms, if any, will be subject to the terms and conditions referred to on such Third Party Platforms. You acknowledge that We will not be party to any transaction, contract or any other arrangement with a Third Party Platform that You may enter into through or as a result of use of the Platform or the Services and that We shall have no liability to You in respect of any such transaction, whether arising in contract, tort, under statute or otherwise. You undertake that You will not involve Us in any dispute between Yourselves and such third party.
6. Except for deliberate, fraudulent or negligent acts or omissions including any act resulting in death, personal injury, fraud or fraudulent misrepresentation, BW specifically excludes all and any losses, liabilities, claims, damages, expenses or costs over and above Your Account Balance value arising in connection with Your use of or inability to use the Platform; any unauthorised access to or alterations of information provided on the Platform; Your use of any third party Platforms (including without limitation those that may be connected by hyperlink to this site); any arrangements entered into with any third party in connection with any information provided by or in connection with the Platform; or the inaccuracy or incompleteness of any information supplied through the Platform.

DISCOUNTS

Reloadable Gift Cards

1. You may order Reloadable Retailer Gift Cards via our Platform. Once You receive the cards You will need to activate each one by registering them online on our Platform and, in some instances, You will also need to register with the retail partner whose card You have ordered. This will be indicated on the Reloadable Gift Card wallet and email You receive. On loading funds onto a Reloadable Gift Card, the price that You will pay will be as advertised on the Platform. Any Discount amounts and fees may be changed from time-to-time at our discretion and without notice.
2. For new card orders, we will send You the Reloadable Gift Card You have chosen and You will need to activate following receipt. We will only initiate funds loaded onto activated cards, and we will do so as soon as possible and normally within 24 hours from activation. For all subsequent loads onto Reloadable Cards, we will endeavour to load money soon after Your order is processed, and normally within 24 hours. The time taken for the load to be spendable on the card will vary by retailer with some being immediate and others taking up to 4 working days. We reserve the right, however, to cancel and/or delay the processing of any Order if we suspect or believe that there is suspicious or irregular activity taking place on Your Account.
3. Please note Reloadable Gift Card orders are non-refundable.

Instant Vouchers

1. Some vouchers available through the Platform are delivered in digital or electronic format and known as "Instant Vouchers". If You order an Instant Voucher, this will be delivered to You by email to the email address You have registered on the Platform. Instant Vouchers (except for discounted cinema tickets) will also be placed in Your Digital Wallet and Messages area on the Platform where they can be retrieved at any time. We will endeavour to send Your Orders soon after Your order is processed, and normally within 24 hours. We reserve the right, however, to cancel and/or delay the processing of any Order if we suspect or believe that there is suspicious or irregular activity taking place on Your Account.
2. Please note Instant Voucher orders are non-refundable.

Online Purchasing

You can order products online direct with BW or third party Retailers linked through Our Platform. You will be offered either Cashback, a discount or a special price offered on the Retailer Platform. If You choose to purchase through a Retailer which is offering Cashback, You will be able to see the transaction through the Account Balance feature on Our Platform as set out in the process below in the Cashback section.

Your Cashback

1. Where orders are placed with third party Retailers offering Cashback, the service tracks Your payment and relies on third party systems used by the Retailer over which We have no control. The Cashback value should appear in Your Balance once we have received the Cashback from the retailer. This will normally be within 30 working days but can take up to 3 months to be allocated back to You. BW accepts no liability for failure in the tracking process on third party systems. Cashback may be affected by certain settings or software products installed on a computer which prevent the Retailer from tracking Your actions or the Retailer refusing to pay Cashback. If a technical failure on the part of the Retailer, or an incompatibility with the settings on a computer, prevents the Retailer from tracking the qualifying action or for some other reason we do not receive the Cashback, then We reserve the right not to allocate Cashback to Your Balance.
2. We provide features on the Platform for You to check that Your Cashback will be correctly tracked and added to Your Balance, and it is Your responsibility to ensure that You check Your Balance regularly.
3. If You report to BW within 45 days of a qualifying action taking place that the action has not been reported by the Retailer, then BW will contact the Retailer on Your behalf to try and recover the funds. In no circumstances should You contact the Retailer directly to try and obtain missing Cashback payments. BW may choose to make a goodwill payment in some circumstances, but this is absolutely at BW's sole discretion.
4. All Cashback payments are subject to BW receiving payment from the Retailer. Cashback in Your Balance has a nominal cash value of £0.00001 for every £1.00 of Cashback.
5. Unless expressly stated, Cashback payments into Your Balance are only available on purchases completed online. No Cashback will be paid on phone or post orders. Orders placed online that are later completed or revised by phone are also not eligible for Cashback. In these circumstances You are advised to cancel the order and place a new order online.
6. If You return an item or cancel a subscription before Your obligations with the Retailer are complete, then no Cashback will be awarded, and Cashback already credited to Your Balance will be removed. If You receive a Cashback payment that You are not eligible to receive, You must inform Us by contacting our support team at help@boostworks.co.uk at the earliest opportunity so that the transaction can be corrected.
7. Cashback is only available from Retailers' Platforms that are visited directly via a hypertext link from the Platform. If You follow a hypertext link to one Retailer, then from that Retailer follow a hypertext link to another Retailer listed on our Cashback supplier site, without visiting the second Retailer directly from that Platform, Cashback will not be tracked or awarded.
8. Cashback amounts are published for guidance purposes only. We reserve the right to change or withdraw Cashback rates at any time and without notice. Amendments will be posted to the Platform as soon as possible. Current rates are displayed on the Platform and are available by contacting our support team. It is Your responsibility to check current rates before making a purchase. We reserve the right to cancel or amend any Cashback that, at Our sole discretion, is deemed by us to have been awarded in error.
9. BW will not be liable for incorrectly published Cashback amounts, nor will We be liable for any payment to You resulting from an incorrectly published Cashback amount.
10. In the event of a technical, administrative, or other error that results in the Balance in Your account exceeding the correct value, then You must inform Us at the earliest opportunity. The status codes of Cashback payments in Your Balance are for guidance only and represent BW's then current understanding of the status of the payment.
11. You can only redeem Your Cashback once the accrued Balance exceeds £10.00 and only on items advertised on our Platform. The price You will pay will be the face value of the item[s] as advertised on the Platform and You will not be entitled to any discounts and/or Cashback on such purchases.
12. Cashback in Your Balance — which is the value in Your Balance that has been accrued from using Retailer offers — can be transferred out to a bank account of Your choice once the accrued Balance exceeds £10.00.
13. Any Cashback credited to Your Balance has a validity period of 12 months from the date of issue. After 12 months, any unspent Cashback in Your Balance will expire and be removed from Your Balance as it expires on a First in First Out (FIFO) basis.
14. You are not permitted to spend funds gained from Cashback payments that You know You are not eligible to receive. Knowingly spending ineligible funds constitutes fraud. BW reserves the right to take legal and/or other remedies to recover these amounts.

Local Discounts

Your service may include a Local Discount Card. This card can be used to provide a discount or value-added offer when used at participating merchants across the UK. The service provides a feature which allows You to see what merchants in Your local physical location will accept the Local Discount Card and the offers available. Whilst BW make every effort to ensure the Local Discount offers remain available, from time-to-time offers may change and merchants withdraw from the Local Discount service. In the event of non-acceptance of the Local Discount Card at the merchant please contact our support team at help@boostworks.co.uk and provide the name of the merchant, the offer advertised and the time of the transaction. BW will investigate and provide a response to You in a timely manner.

Paperless Direct Debit

The service provides You the opportunity to set up regular payments to ensure that Your Reloadable Gift Cards are loaded so that You can benefit from the savings offered at the Retailers that You use regularly through setting up a regular Direct Debit Instruction. You can set up the paperless Direct Debit through BW by completing the forms on the system. You can alter the amount and choice of Reloadable Gift Cards that You load. There are certain situations where You may be required to send in a paper copy, where the account is in joint names, or You are not the account holder. You are at liberty to cancel the Direct Debit by notification to Your bank or building society. If You provide any information about another person, You should ensure that You have their consent to do so. This Direct Debit Instruction complies with the Direct Debit Scheme rules and the Direct Debit Guarantee that applies to each account holder, and will be updated from time to time to reflect any changes to those requirements. Reloadable Gift Cards will only be credited once we have received cleared funds from Your Bank under the terms of the Direct Debit Instruction.

RECOGNITION

Reward Points

1. Points awarded to You by Your Scheme Provider and that contribute to Your Account Balance will become void and Your Account will be closed once Your Scheme Provider ceases to have arrangements in place with BW or upon the withdrawal of the Scheme by Your Scheme Provider or, if the Scheme is provided through Your employment with the Scheme Provider, You cease to be employed by the Scheme Provider unless otherwise agreed with both Your employer and with BW. Any Points in Your Account will be automatically forfeited if Your Account is closed.
2. Points are issued in the currency of Your scheme (GBP, USD or EUR) and may only be redeemed in that currency. Once they have been added to Your Account Balance, they cannot be exchanged into another currency.
3. Points that have been redeemed cannot be used again. If a transaction in which Points are redeemed is cancelled, reversed or not completed, BW will reverse the deduction of Points associated with such transaction.
4. Points are valid for a period of 24 months from the date Your Balance is credited. Points not redeemed within this period will be deemed to be forfeited and will be removed from Your account on a First in First Out (FIFO) basis.
5. On termination of the Scheme, any Points remaining in Your Balance will be deemed to be forfeited.
6. BW will correct Your Account Balance if it is shown — to Your Scheme Provider's reasonable satisfaction — to be wrong but, unless there are clear records showing this, Your Scheme Provider's decision is final.
7. Points can only be held and redeemed as set out in these Terms. Any other use, or attempt to do so, is a serious breach of these Terms. Any use not in accordance with these Terms will be invalid and cannot be redeemed for rewards. A reward programme member can redeem Points from their own Balance only. Points from more than one Account cannot be combined to redeem for the same Reward. Points have no cash value.
8. If You think an unauthorised person has become aware of Your password or Account number, please notify BW immediately using the contact information at the end of these Terms. BW cannot be responsible for any unauthorised use of Points.
9. Your Scheme Provider may, following notification to You, request BW to immediately suspend or terminate Your participation in the reward programme, and/or close any relevant Account, if there is a breach of these Terms by You, if You are abusive or offensive to any member of BW's staff, if Your reward programme administrator or BW reasonably believe that You have dealt with Points in a manner not permitted by these Terms, or suspect fraud or misconduct in relation to any Account in which case, the issue of rewards may be refused or cancelled. You may close Your Account at any time by notifying us using the contact information at the end of these Terms. If an Account is closed all rights to redeem Points from that Account are lost.
10. Use of any Account and information transmitted under it are intended solely for the use of the member for whom it was created. If information is received in error, please notify BW immediately using the contact information at the end of these Terms. The information must not be used for any purpose.
11. You undertake to co-operate fully with BW and Your Scheme Provider in any investigation that either or both may wish to carry out in relation to Your Account or Your use of the Platform.
12. You may only purchase items on the Platform as part of Your reward programme that You are legally authorised to do so.
13. Where Points are redeemed for vouchers, gift cards, digital gift cards or e codes (gift cards) carrying a specified cash value, the gift card may have an expiry date specified on it and will be subject to any other terms and conditions stated on the gift card or otherwise publicised on the supplier's Platform.
14. Only original gift cards will be accepted by our suppliers. Damaged, defaced or photocopied gift cards will not be accepted. Once Your Points have been redeemed for gift cards they cannot be exchanged back into Points, refunded or returned.
15. Each order for goods or services received by BW is an offer by You to purchase such goods or services subject to these Terms together with those provided by the manufacturer or service provider and subject to BW checking the available Points in Your Balance.
16. Some manufacturers or service provider terms and conditions may preclude You from taking up or impose restrictions on Your reward. Please check with the service provider or BW for any such restrictions before ordering.
17. If You order an item from the reward catalogue and want to cancel it, You have 14 working days to request a cancellation.
18. If You have received an item and want to return it, please contact us within 14 working days. Please note, refund and returns policies are subject to individual retailers.

Responsibility for Goods Ordered

We will only deliver goods to the address detailed on the order and goods will not be left, in some instances, without a signature. You will be responsible for goods that You order when we have delivered them, and they have been signed for (where required).

Typographical Errors

BW will try to ensure that the information that it provides on the Platform is accurate and up-to date. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, prior to contracting. The information provided on the Platform from Retailers are the views expressed direct from those Retailers and not the views of BW and BW does not necessarily endorse those views. You are responsible for evaluating all available information and for any decisions that You make as a result. To the extent permissible by law BW excludes all liability for any illegality arising from or error, omission or inaccuracy in such material and BW takes no responsibility for such material.

Commercial Use

BW provides You with the information and Services on the Platform for Your own use. You are not entitled to use or distribute the information on the Platform site for any purpose other than for Your own personal use in transacting with Retailers. Use of any content of the Platform for any other purpose, including any commercial purpose whatsoever, is contrary to these Terms and expressly forbidden. You must not display the contents of the Platform in a frame surrounded by other media or adverts that BW has not originated or approved.

Changes

BW may modify the Services from time to time. Where modifications are material and service-affecting, We will give You reasonable notice via the Platform or by email.

Payment Methods

1. We accept UK registered debit cards including Visa and Mastercard for products supplied by BW. On the order You must provide us with Your exact billing address and telephone number — the address and phone number Your bank has on file for You. Incorrect information will cause a delay in processing Your order. Your order will only be processed once authorisation of Your debit card has been received.
2. If You choose not to pay using a UK registered debit card, BW will automatically use Your available Points Balance to fund the transaction. The value used will be automatically deducted from Your Balance, at the point of confirming the transaction.
3. If You have insufficient Points Balance to fund the transaction You are attempting, BW will then automatically use available Cashback funds to fund any remaining value.

Availability of Goods

All products and Services supplied by BW are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge You for these and we will refund any money already paid for them within 30 working days. If an item is out of stock, You will be contacted and asked if You would like to cancel the order or accept the estimated delivery date.

Delivery Charges

For BW supplied products only, all prices on our Platform are exclusive of delivery charges which will be added to the price of the products at our checkout if relevant. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may incur additional charges (email us for a quotation) and may also experience delivery delays. We will provide a quotation of delivery charges for these locations upon request.

Delivery Times

Whilst we make every endeavour to deliver Your goods (including card loads) in a timely manner please allow for up to 14 working days to receive Your order. We will endeavour to deliver goods in a timely manner however sometimes delay in delivery of goods is outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Time Limitation for Notification of Claims — BW Supplied Products Only

1. Damage in transit: If goods arrive in a damaged condition, You must make a note on the carrier's delivery consignment note and it will be Your responsibility to inform us within 14 working days from delivery.
2. Shortages: It is Your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be Your responsibility to notify us within 14 working days from delivery.
3. Incorrect Goods: It is Your responsibility to notify us of any incorrect goods supplied within 14 working days from delivery.
4. Non-Deliveries: We will not accept liability for any goods lost in transit.
5. Faulty Goods: If goods are delivered and are found to be faulty, please contact our support team at help@boostworks.co.uk. If goods which You return as faulty are found to be in full working order, these will be returned to You and an administration fee of 15% of the price of the goods along with the cost of carriage back to You will be charged to You.

Product Guarantees

All products supplied directly by BW are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any statutory rights that You may have.

Intellectual Property Rights

The names, images and logos identifying BW, its subcontractors or Retailers and their products and Services are subject to commercial business rights called copyright, design rights, patents and trademarks owned by the respective parties. These rights mean that the party who owns them can insist that they are treated in certain ways to protect their ownership of those rights. Nothing contained in these Terms shall be construed as conferring by implication, estoppel, and usage or otherwise any license or right to use any trademark, patent, design right or copyright of BW, its subcontractors, or Retailers. Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to BW.

Where You post recognition messages, nominations or other content on the Platform, You grant BW and Your Scheme Provider a non-exclusive licence to display and process that content for the purposes of operating the Platform and the recognition scheme.

Information Security

Boostworks applies industry-standard technical and organisational measures to protect Your data, including encryption in transit and at rest, multi-factor authentication, access controls, logging and monitoring, and regular penetration testing. Our security practices are aligned with ISO/IEC 27001:2022 and the UK GDPR (Article 32). Full detail is in our Privacy Policy.

Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worms, and/or trojan horses, or other newly created viruses we are not in a position to confirm that this Platform and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast-changing nature of such threats. We therefore recommend that You carry out Your own virus checks, particularly before opening any link or using the site.

We have no access to credit or other financial details that You give to third party Retailers when making purchases. You should satisfy Yourself of a Retailer's security and authenticity before entering Your credit card or other financial details or passwords into any Platform, whether accessed via the Services. If You are ever unsure of a Platform's authenticity or security provision, You should not continue with Your transaction.

Applicable Law and Entire Agreement

This Platform is controlled, operated and administered by BW from its offices within the United Kingdom. BW makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. Your use of the Services and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use. These Terms, together with our Privacy Policy and any Retailer-specific terms referenced herein, constitute the entire agreement between You and BW.

Returns and Refunds

1. Our returns and refunds policy is outlined separately on the Platform. Please review the policy carefully to understand Your rights and obligations regarding returns and refunds.
2. In accordance with the Consumer Contracts Regulations 2013, if You are a customer based in the United Kingdom, You have the right to cancel Your order within 14 days from the day You receive the products. To exercise this right, You must inform us in writing of Your decision to cancel the order. Returned products must be in their original condition.
3. We reserve the right to refuse returns or refunds if the returned products are damaged, used, or not in their original condition.
4. You will be responsible for the cost of returning the goods. Should BW arrange for the collection of the goods You will be charged the cost of collection. Should the goods returned not be in the condition in which they were delivered to You, BW reserves the right to charge the cost of putting the goods into a re-saleable condition, which may be up to the full price charged. Any refund due will be paid within 60 days of the return date. Any refund will be paid minus any charges for collection and the cost of returning goods to a re-saleable condition.

Notices

1. Except as explicitly stated otherwise, any notices shall be given by post to BW Attn: CEO/Legal Department, Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford, OX33 1XW or by email to help@boostworks.co.uk.
2. Notice shall be deemed given on the next working day after the email is sent, unless the sender receives a delivery failure notification.

Our Rights

1. Without limiting other remedies, we may limit Your activity, issue a warning, temporarily suspend, indefinitely suspend or terminate Your redemption of Points through us and refuse to provide our services to You if: (a) You breach these Terms or the documents they incorporate by reference; (b) we are unable to verify or authenticate any information You provide to us; or (c) we believe that Your actions may cause financial loss or legal liability for anyone including You, our customers, users or us.
2. Failure by us to enforce any of these Terms will not affect our right to enforce the rest of these Terms.

Resolution of Disputes

In the event a dispute arises between You and BW, our goal is to provide You with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, we strongly encourage You to first contact us directly to seek a resolution.

Contact Details

You can contact us using the following contact details:

Boostworks People Engagement Limited
Victor House, Wheatley Business Centre
Old London Road, Wheatley, Oxford, OX33 1XW
Tel: 01865 876696
Email: help@boostworks.co.uk

Company Registered in the UK, Number 04516741. VAT Number 805 4597 19. Registered address as above.

© 2026 Boostworks People Engagement Limited. Registered in England & Wales.

These Terms were last updated in June 2026.

At Boostworks People Engagement Limited (Us, We, Our), we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect or receive personal information, how we use it, the conditions under which We may disclose it to others and how We keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using Our platform, you're agreeing to be bound by this Policy.

For general privacy questions about this Policy or Our privacy practices, please email customerops@boostworks.co.uk. To exercise a data subject right (access, rectification, erasure, etc.), please contact your employer or scheme provider first; if you cannot reach them, email help@boostworks.co.uk.

You can also write to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW, or telephone 01865 876696.

WHO ARE WE?

We are Boostworks People Engagement Limited, a leading provider of employee engagement services including Boost Discounts, Boost Recognition, Boost Wellbeing, Boost Communications and Boost Benefits for the benefit of Our customers' members or employees. Boostworks People Engagement Limited is a company (no. 04516741) registered in the UK. The registered address is Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW.

Important: Your employer or membership organisation is the data controller for your personal information, and We act as the data processor on their behalf. This means they make the decisions about what information We process about you, and We follow their instructions.

Our platform is provided in English language only and is hosted in the UK.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information We collect from you or receive about you might include:

• your full name
• address
• email address
• date of birth
• employee or membership number
• telephone number
• country of residence (to show you the right reward catalogue)
• IP address

If you use Boost Recognition, We also collect:

• recognition messages you send or receive
• nominations and posts on the social wall
• reward points allocated to you
• items you choose from the reward catalogue
• your order history

In addition, We will collect information regarding what pages you access on Our platform and when. If you make a payment online or purchase a product from Us, your card information is not held by Us, it is collected and may be stored by Our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

HOW IS YOUR INFORMATION USED?

We may use your information to:

• create and manage your account
• enable you to log in securely
• process orders that you have submitted
• deliver Boost Discounts, Boost Recognition, Boost Wellbeing and other services
• show you the right reward catalogue for your country (if you're using Global Recognition)
• process recognition messages and reward points
• deal with entries into a competition or prize draws
• send you notifications about recognition you've received
• notify you of changes to Our services
• send you communications about platform features that your employer has chosen for you to receive
• send you updates and information about your account
• provide customer support
• keep the platform secure and improve Our services

GLOBAL RECOGNITION

If your employer uses Boost Recognition Global, We use your country of residence to:

• determine the right currency for your reward points (£, $ or €)
• show you the reward catalogue that's available in your country
• arrange delivery of rewards through Our trusted international partners

Your personal data is always processed and stored in the UK, even if you're based elsewhere. The platform remains in English for all users worldwide.

USE OF COOKIES

Like many other websites, Our platform uses cookies. 'Cookies' are small pieces of information sent by Us to your computer and stored on your hard drive to allow Our website to recognise you when you visit.

We use "essential" cookies to identify you when using our online cashback features and for security. If cookies are not enabled on your computer or device We will be unable to pay you cashback on your transaction with the linked supplier or provide certain features. Since these cookies are essential for making our platform usable, our site does not give you the option of opting out of these cookies.

We also use "statistics" cookies which collect data about your browsing actions and patterns on Our platform. This helps Us to improve Our service and deliver a better, more personalised experience. You have the option to opt out of "statistics" cookies in the cookie pop-up when you first visit, and subsequently via your Account Settings, at any time.

If your employer or organisation has requested we disable statistics cookies, you will not see an option to manage your cookies, and we will not collect statistics cookies regarding your usage of our platform.

Our cookies may collect the following personal data:

• IP addresses
• Device information (e.g. device type, operating system, browser)
• User identifiers
• Location data (city, latitude/longitude)
• Behavioural data (pages visited, time spent, clicks, interactions)

HOW DO I CHANGE MY COOKIE SETTINGS?

Within your Account Settings, you can choose to opt out of "statistics" cookies. If your employer or organisation has requested we disable this feature, you will not see an option to manage your cookies.

You cannot opt out of "essential" cookies on our site, because these cookies are required for the website to work properly. However, most web browsers allow some control of most cookies through the browser settings.

OUR MOBILE APP

We also track user behaviour on our mobile application, however this does not use cookies and is anonymous (does not collect personal data) and so is unrelated to your cookie settings. The data we collect is used for the purposes of understanding user journeys and making improvements to your experience.

TRANSFERRING YOUR INFORMATION OUTSIDE OF THE UK

Your personal data is stored and processed in the UK.

As part of the services offered through our platform, some of your information may be transferred to countries outside the UK for order fulfilment or analytics, but only where this is necessary, and only with appropriate safeguards in place using UK GDPR-approved transfer mechanisms such as the UK-US Data Bridge or International Data Transfer Addendum.

YOUR RIGHTS

We want to make sure you are aware of your rights in relation to the personal information We process about you. If you wish to exercise any of these rights, please contact your employer first (as they are the data controller) or contact Us at help@boostworks.co.uk.

• Access — You have a right to get access to the personal information We hold about you
• Rectification — You have a right to rectification of inaccurate personal information
• Erasure — You have a right to request that We delete your personal information
• Restriction — You have a right to request Us to restrict the processing of your information
• Portability — You have a right to data portability
• Objection — You have a right to object to the processing of your information
• Withdraw consent — You have a right to withdraw your consent for optional features
• Lodge complaints — You have a right to lodge a complaint with the ICO

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information in line with our client contracts:

• Joiner/leaver files exchanged by your employer: up to 180 days, then deleted
• Account and order data: up to 2 years after your account is closed, then anonymised
• Remaining records for audit and legal purposes: up to 6 years after the scheme closes, then deleted

Retention periods may be adjusted from time to time based on business or legal requirements.

UNDER 18

Our platform is intended for adults. If you are under 18, you must not provide personal information to Us.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in June 2026 (Version 2.1).